Matthew Clark FAQs

If there’s one thing you can be certain of in times of uncertainty; Matthew Clark is here for you and your business. If you have a question we've not answered on our FAQ page, please contact our customer services team.

Can I open an account?

You can make a request by clicking here. Once you have done this a member of our Customer Development team will be in touch within 48 hours to arrange a meeting or call where we can better understand how we can work with you and to guide you through the process.

How can I place my order?

Existing customers can place orders online at any time using our online ordering service. Existing customers can open an online account here.

Are deliveries affected?

Deliveries are running as planned. Standard schedules are in place with no expected changes at this point. Please click here for information on our safe delivery procedures.

I've placed my order for delivery today but it still hasn't arrived?

Our usual service levels may well be adjusted at this time, please email our Customer Services team who, where possible, will supply an ETA.

Are your customer services/telesales teams open?

Naturally, we take the safety and welfare of our colleagues very seriously, and have taken the steps to safely reopen our contact centre. Existing customers can additionally place orders online 24 hours a day using our online ordering service MC Live.

How do I contact my account manager?

We are pleased to be able to retain all of our colleagues, and whilst many, including our account managers have been furloughed under the Coronavirus Job Protection Scheme. As we carefully phase the return of our accounts staff, our Regional Sales Managers, Business Development Directors and Business Managers are all ready to help with all of your account queries.

Have you restricted any items?

We are speaking daily with suppliers and hauliers to keep abreast of any developments with movement of goods across the globe. We are not currently experiencing any stock availability issues.

How will you keep me informed of changes?

Please visit matthewclark.co.uk/coronavirus and check our social media channels for information and updates.