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Enhancing hygiene

Enhance cleaning, hand-washing and hygiene procedures are key principles of the government's guidance. Implementing enhanced hygiene procedures will protect you, your staff and your guests.


Increase cleaning throughout the day

Introduce and reinforce hygiene rules for staff

Make changes to how you do things

Find ways to reassure customers

Ensure staff receive training and information

 


 

Increase cleaning throughout the day

For on-trade businesses, this may include;

  • Wiping surfaces at a timed interval throughout the day.
  • Increasing the frequency of toilet cleaning.
  • Disinfecting every table immediately after use.
  • Ensuring all cutlery and crockery is thoroughly washed and fully dried.
  • Introducing and enforcing both timed and action-based hand-wash triggers for staff;
    • For example
      • Upon arrival to work
      • On every half an hour mark
      • When entering the kitchen
      • After cleaning a table
      • After touching any hand-rails or door handles
      • After using or entering the toilets
      • After handling cash
      • After dealing with waste

 

Introduce new and reinforce rules for staff

Along with the usual hygiene standards expect, you may also ask staff to;

  • Always giving each customer a fresh glass with each order.
  • Not touch the top half of a glass or bottled drink.
  • Not allow the draught faucet to touch the liquid or glass.
  • Not come to work with coughing, sneezing or fever symptoms.

 

Make changes to how you do things

Examine your set-up and ask if there are ways to minimise contamination, for example;

  • No longer using reusable straws, napkins and coffee-cups.
  • Asking customers to use card payments where possible.
  • Moving any cutlery or condiments from public areas.
  • Switching from snacks stored in jars or similar to individually packaged items.

 

Find ways to reassure customers

It's important to show customers that you're taking hygiene seriously, you could do this by;

  • Creating and continually checking on hand-sanitiser stations.
  • Actively cleaning tables and other touchpoints, such as pin pads, before and after customer use.
  • Using gloves to collect and clean dirty glasses and plates.
  • Always use fresh, clean cloths or tissue when cleaning a surface.
  • Not leaving dirty glasses to stack up by the bar.

 

Ensure staff receive training and information

Work with your employees to build and implement enhanced safety procedures to be used once you reopen. Enhanced cleaning procedures are measures designed to achieve regular hand-washing or hand-sanitising for both customers and staff and the regular cleaning and disinfecting of objects and surfaces commonly used. Take any relevant legislation into account and ensure all staff receive the proper training and information on new requirements. It might be a good idea to have a nominated person on each shift with responsibility for adherence to these guidelines.