Customer Service Update
We are pleased to confirm that;
- Our contact centre is open as usual from 9.00am - 5.00pm (8.30am - 5.30pm in Scotland)
- Our ecommerce website www.matthewclarklive.com is available for online orders 24 hours a day, seven days a week
- We can accept EDI orders as usual from customers
With high demand, our phones lines may be busier than usual and we recommend placing orders via www.matthewclarklive.com to avoid waiting times.
Additionally, we are pleased to confirm that we have now;
Additionally, we are pleased to confirm that we have now;
- Reverted to agreed customer delivery days and delivery time windows
- Reinstated our minimum order value on all orders
- Returned to offering single bottle orders on wines and spirits
If you have any queries regarding your order or your account, please speak to your account manager in the first instance, who will be happy to help you.
Enquiries:
Customers:
Customer Care England/Wales
Tel: +44 (0)344 822 3910
Email: mccustomerservices@matthewclark.co.uk
Customer Care Scotland
Email: mcwscotlandcustomerservices@matthewclark.co.uk
Suppliers:
Buying
Tel: +44 (0)344 822 3910
Email: buyers@matthewclark.co.uk
Media:
Tim Robertson (Novella Communications)
Tel: +44 (0)203 151 7008
Email: TimR@novella-comms.com