Christmas Bank Holidays | Delivery Updates
Please find below our trading arrangements around the upcoming festive period and Bank Holidays to help you plan your orders and deliveries.
Christmas Bank Holiday arrangements:
- Depots and contact centres will be closed on the following Bank Holidays: Wednesday 25th December 2024 and Thursday 26th December 2024
- Contact centres will be open, and deliveries will recommence on: Friday 27th December 2024
- Contact centres will be closed from 3pm on Tuesday 24th December 2024
- If you have been scheduled for a delivery on Friday 27th December 2024, the order must be processed by your cut-off time on Monday 23rd December 2024 (Order on day 1 for delivery on day 3), or Tuesday 24th December 2024 (Order on day 1 for delivery on day 2).
- A revised postcode delivery schedule will be in operation between Monday 23rd December 2024 - Friday 27th December 2024.
- If your usual delivery is only on a Wednesday and/or Thursday, you will be allocated an alternative delivery day. More details can be provided by your Account Manager if needed.
New Year's Bank Holiday arrangements:
- Depots and contact centres will be closed on the following Bank Holiday: Wednesday 1st January 2025
- Contact centres will be open, and deliveries will recommence on: Thursday 2nd January 2025
- Contact centres will be closed from 3pm on Tuesday 31st December 2024.
- If you have been scheduled for a delivery on Thursday 2nd January 2025 the order must be processed by your usual cut-off time on Monday 30th December (Order on day 1 for delivery on day 3), or Tuesday 31st December (Order on day 1 for delivery on day 2)
- A revised postcode delivery schedule will be in operation between Monday 30th December 2024 - Friday 3rd January 2025. If your usual delivery is only on a Wednesday, you will be allocated an alternative delivery day.
Matthew Clark customers can continue to order online 24/7 at matthewclarklive.com where you’ll be advised of your next available delivery day on checkout.
If you need to call us, please get in touch with our Contact Centre, who will be happy to confirm your delivery arrangements. They operate Monday - Friday, 9am - 5pm, but will be closed from 3pm on the dates written above. Your Account Manager will also be happy to discuss your delivery schedule with you.
Matthew Clark Contact Centre: 0844 822 3901