We’ve developed a quick and convenient online ordering site that allows our customers to place their orders online, hassle-free.
We want to make it as easy as possible for our customers to place their orders with us. As such, we’ve developed Matthew Clark Live, our online ordering site that allows our customers to browse our products and services and place orders at a time that suits them. We can provide independent or multi-site customers with an online ordering solution, specific to your business needs.
Search our range by keyword, code or description and manage your basket as you go. Access, amend and create shopping lists, prepopulated with your regular items to speed things up. You can register today if you are already a Matthew Clark customer, just click here.
Orders usually work on a day 1 for day 2 ordering cycle but your account manager will be able to advise on your specific order cycle. Amendments or additions to the order can be made up until 12 noon on day 1 of the order cycle. Where delivery days are affected by bank holidays a delivery schedule will be sent out with information on any changes. Orders can be placed online or by phone or email.
Our contact centre teams based Bristol and Glasgow manage phone and email orders. All staff are fully trained to take your orders, offer advice and manage any queries from Monday to Friday, 9:00am - 5:00pm in England and Wales, and from 8:30am - 5:30pm in Scotland. We split our contact centre into regional teams so that our customers get to speak to the same people each time they place an order. We're proud that on average our contact centre employees work with us for 10 years, after all the experience matters.